Returns & Exchanges

We want you to be fully satisfied with your Trtl travel gear, which is why we offer a 30-day return policy for all items in their original, unused condition. If your journey wasn't made better by our products, we are here to help with a straightforward refund or exchange process.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and UK postcode to start the process and select the items you wish to send back.

• 2.
  Package Your Items

  Carefully pack your Trtl products in their original packaging, ensuring all tags are attached and the items are in a resalable condition.

• 3.
  Ship It Back

  Download and print your prepaid Royal Mail return label from the portal, attach it to your parcel, and drop it off at any local Post Office branch.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-10 business days.