Frequently Asked Questions
Everything you need to know about your next travel companion.
How long does shipping take within the UK?
Standard UK shipping typically takes 2-4 business days. We also offer an express delivery option which arrives within 1-2 business days if ordered before 2 PM.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your Trtl Travel product, you can return it in its original condition for a full refund.
Are Trtl Travel pillows machine washable?
Yes, the fabric covers are fully machine washable. Simply remove the internal support structure before washing at a low temperature (30°C) and air dry.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How does the Trtl Pillow differ from a traditional U-shaped pillow?
Unlike bulky foam pillows, the Trtl Pillow uses a patented internal support system that keeps your head in an ergonomic position, is half the size of a U-shaped pillow, and is scientifically proven to be more supportive.
Do you offer international shipping from the UK store?
This store specifically serves the UK and select European destinations. For orders to the US, Canada, or Australia, please visit our dedicated regional websites for faster local shipping.